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Safeguarding and Behavioural Policies

As a group, we abide by these standard safeguarding policies.  When booking onto our events, activities or residentials, all parents must be aware of these policies and abide by them.  

Please ensure you have read and understand all policies.  When booking events, you are agreeing that you have read and understand all policies. 

The details below are an outline only of each policy.  Please click on the links for full details.

Behavioural Policy

The behaviour of all children at our events are important to everyone.  We operate on a non-judgemental environment in the full knowledge that our children can be challenging.  This should never, however, impede the enjoyment of all.  Parents must respect the right of all children to enjoy an event and remove their child if they are disrupting the event in any way.  This is purely for the safety and enjoyment of others and you will receive the support and help needed from other parents and volunteers to help bring your child back into the event.  Please read our policy for full information.

Safeguarding Children

Safeguarding can affect everyone and should be the responsibility of all.  This is a safeguarding guide for children

Safeguarding Adults

Safeguarding can affect everyone and should be the responsibility of all.  This is a safeguarding guide for adults

Detailed Safeguarding Policy

Safeguarding covers a growing number of issues and this is a fully detailed list of all safeguarding issues with their explanation and help information

Health and Safety

Whilst the majority of our events are held at venues where we must abide by their health and safety rules on site, Twinkles operate a health and safety policy of their own also.

Code of Conduct

Twinkles SEN Activity Days CIC is a volunteer organisation, we are not a government affiliate or linked to any other organisation.  All our parents are volunteers who help the best they can and we are so very grateful for all they do - including a great deal of fund raising without which we could not operate.  However, we do abide by a code of conduct, the policy of which is here.

Complaints Policy

We so very much hope that our attendees should never wish to complain, but we do understand it can happen and we have our complaints policy here.

Photography and Social Media

Privacy is important and every individual is entitled to this, especially where their children are involved.  We may have at times children or adults who must not have their image shared on social media for very important safeguarding reasons.  Please ensure you are aware of our policy and abide by the rules at all times.

Safeguarding - What to Do

We understand there is a lot to read up there.  Sorry.  But with what we do and with the group growing, it is necessary.  We do not expect you to remember every detail, but to be mindful and respectful and it is accessible at all times for your to remind yourself.  Safeguarding especially is so, so much to take in - so if you are ever unsure, here is a quick tool to guide you in what to report and to who.

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All events can only be attended by ticketholders.  All tickets purchased are subject to our terms and conditions of sale.  Our terms and conditions of sale are:

All events are subject to the rules, safety rules, terms and conditions of the venue where applicable, it is the parents responsibility to make themselves aware of these.  All events must be attended by the parents or guardians who remain responsible for their child(ren) at all times, Twinkles do not offer any childcare and are at no time responsible for the safety of the children attending.  Parents must, therefore, attend and be responsible for their child(ren) at all times.

It is the responsibility of the ticket holder to ensure they are up to date with all our current policies, safeguarding guidelines and reporting policies - links to these are all available on this page.

As a group providing activities for SEN families, we promote a non-judgemental environment and ask that all parents are mindful and accepting of others and are aware that there will be a mix of abilities and disabilities within the group.  Challenging behaviour can be normal within our group of children, however, it should never impede the enjoyment of activities by others and bad behaviour, aggression, violence, bad language, bullying, intimidation and harassment must be addressed immediately by the parents.  We ask that parents immediately remove their child from a situation if any of the above is displayed by their child and noted by them or by others;  we ask parents to explain to their child why this is not acceptable and they can then ask the host volunteer to help integrate the child back into the activity.  If the child is wrongfully accused, the host volunteer will deal with this in the fairest manner they see possible.  

In the unlikely event where the parent does not remove their child and allows them to continue with this behaviour they will be asked to leave the activity and may lose their membership to the group.  

It is the parent or guardians responsibility to ensure they have adequate supervision when bringing more than one child, for example if one of your children requires constant supervision, then a second guardian must be present with them to help with the other children.  If a parent is unable to supervise all their children, they may be asked to leave the activity.  

For full details on our behavioural policy, please click here

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