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Health and Safety Policy
Last update on 05 March 2024

1. Introduction

Twinkles is committed to providing a safe and healthy environment for all individuals involved in our events, including employees, volunteers, contractors, and attendees. This Health and Safety Policy outlines our commitment to preventing accidents, injuries, and occupational illnesses and demonstrates our dedication to continuous improvement in health and safety management.

2. Responsibilities

Management: The management team is responsible for establishing and maintaining effective health and safety practices within the organisation. This includes allocating resources, providing training, and ensuring compliance with relevant health and safety legislation and standards.

Employees and Volunteers: All employees and volunteers are responsible for adhering to health and safety policies and procedures, reporting hazards and incidents promptly, and actively participating in health and safety training and initiatives.

Contractors and Suppliers: Contractors and suppliers engaged by Twinkles are expected to comply with relevant health and safety requirements and to communicate any hazards or concerns to the designated contact person within the organisation.

Attendees: While attending Twinkle's events, attendees are expected to follow all posted safety instructions and guidelines and to report any hazards or incidents to event staff promptly.

3. Risk Assessment and Management

Twinkles will conduct regular risk assessments to identify potential hazards associated with our events and implement controls to mitigate risks.

Risk assessments will cover aspects such as venue safety, crowd management, emergency procedures, and specific hazards related to event activities.

Events happen in venues where staff are first aid trained and have their own first aid kit. We always have a mobile phone with us which will be used in an emergency situation.

4. Safety Training

All employees and volunteers will receive appropriate health and safety training relevant to their roles and responsibilities. Training will cover topics such as emergency procedures, hazard identification, manual handling, and any specific risks associated with event activities.

5. Emergency Preparedness

Twinkle’s will develop and maintain emergency response procedures for all events, including evacuation plans, first aid provisions, and communication protocols.  All staff and volunteers will be trained in emergency procedures, and emergency equipment and resources will be readily available at event venues.

6. Incident Reporting and Investigation

All incidents, accidents, near misses, and hazards will be promptly reported to management using the designated reporting procedures. An investigation will be conducted for each reported incident to determine the root cause and implement corrective actions to prevent recurrence.

7. Safety Monitoring and Review

Twinkle’s will regularly monitor and review our health and safety performance to ensure compliance with policies and procedures and identify areas for improvement. Feedback from employees, volunteers, contractors, and attendees will be solicited and used to inform health and safety initiatives.

8. Compliance with Legislation

Twinkle’s is committed to complying with all relevant health and safety legislation, regulations, and industry standards applicable to our operations. We will stay informed about changes in legislation and update our policies and procedures accordingly.

9. Communication and Consultation

Effective communication and consultation with employees, volunteers, contractors, and attendees are essential for maintaining a safe and healthy working environment. Twinkle’s will ensure that health and safety information is communicated clearly and accessible to all relevant stakeholders.

10. Review and Revision

This Health and Safety Policy will be reviewed annually by management to ensure its effectiveness and relevance to the organisation's activities. Any necessary revisions will be made in consultation with relevant stakeholders.

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All events can only be attended by ticketholders.  All tickets purchased are subject to our terms and conditions of sale.  Our terms and conditions of sale are:

All events are subject to the rules, safety rules, terms and conditions of the venue where applicable, it is the parents responsibility to make themselves aware of these.  All events must be attended by the parents or guardians who remain responsible for their child(ren) at all times, Twinkles do not offer any childcare and are at no time responsible for the safety of the children attending.  Parents must, therefore, attend and be responsible for their child(ren) at all times.

It is the responsibility of the ticket holder to ensure they are up to date with all our current policies, safeguarding guidelines and reporting policies - links to these are all available on this page.

As a group providing activities for SEN families, we promote a non-judgemental environment and ask that all parents are mindful and accepting of others and are aware that there will be a mix of abilities and disabilities within the group.  Challenging behaviour can be normal within our group of children, however, it should never impede the enjoyment of activities by others and bad behaviour, aggression, violence, bad language, bullying, intimidation and harassment must be addressed immediately by the parents.  We ask that parents immediately remove their child from a situation if any of the above is displayed by their child and noted by them or by others;  we ask parents to explain to their child why this is not acceptable and they can then ask the host volunteer to help integrate the child back into the activity.  If the child is wrongfully accused, the host volunteer will deal with this in the fairest manner they see possible.  

In the unlikely event where the parent does not remove their child and allows them to continue with this behaviour they will be asked to leave the activity and may lose their membership to the group.  

It is the parent or guardians responsibility to ensure they have adequate supervision when bringing more than one child, for example if one of your children requires constant supervision, then a second guardian must be present with them to help with the other children.  If a parent is unable to supervise all their children, they may be asked to leave the activity.  

For full details on our behavioural policy, please click here

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