​

As a representative of Twinkles SEN Activity Days CIC, you play a crucial role in creating safe, inclusive, and positive environments at our events. This Code of Conduct outlines the behaviour and expectations we uphold to ensure the well-being and satisfaction of all participants, including staff, volunteers, attendees, and stakeholders.

1. Professionalism and Respect

Treat all individuals with respect, dignity, and courtesy, regardless of their background, identity, or beliefs.

Communicate professionally and courteously, both in person and online, representing Twinkles positively at all times.

Avoid engaging in any form of discrimination, harassment, bullying, or offensive behaviour.

2. Safety and Well-being

Prioritise the safety and well-being of all participants, taking proactive measures to prevent accidents, injuries, and harm.

Follow all health and safety protocols, procedures, and instructions provided by Twinkle’s and venue staff.

Report any concerns, hazards, or incidents promptly to the designated point of contact or supervisor.

3. Accountability and Responsibility

Fulfil your assigned duties and responsibilities to the best of your ability, demonstrating reliability, punctuality, and commitment.

Take ownership of your actions and decisions, acknowledging and learning from mistakes, and seeking assistance or guidance when needed.

Adhere to relevant laws, regulations, policies, and guidelines applicable to your role and responsibilities.

4. Teamwork and Collaboration

Foster a culture of teamwork, cooperation, and mutual support among staff and volunteers, recognising and valuing each other's contributions.

Collaborate effectively with colleagues, volunteers, and stakeholders, sharing information, resources, and ideas to achieve common goals.

Resolve conflicts and disagreements constructively, seeking mediation or assistance from supervisors if necessary.

5. Confidentiality and Privacy

Respect the confidentiality and privacy of all sensitive information shared within the organisation, including personal data, financial records, and proprietary information.

Refrain from disclosing confidential information to unauthorised individuals or using it for personal gain or malicious purposes.

Handle and store confidential information securely, following Twinkle's data protection policies and procedures.

6. Integrity and Ethics

Conduct yourself with honesty, integrity, and ethical behaviour, maintaining the highest standards of professional conduct and accountability.

Avoid conflicts of interest or situations that may compromise your impartiality, independence, or judgment in performing your duties.

Refrain from accepting gifts, favours, or inducements that may influence or be perceived to influence your decisions or actions.

7. Continuous Improvement

Seek opportunities for learning, growth, and development, actively participating in training, workshops, and professional development activities.

Provide constructive feedback and suggestions for improvement to enhance the effectiveness, efficiency, and quality of Twinkle’s events and operations.

Stay informed about industry trends, best practices, and innovations relevant to your role, contributing to the organization's ongoing success.

8. Compliance and Enforcement

Compliance with this Code of Conduct is mandatory for all staff and volunteers of Twinkles SEN Activity Days CIC

Violations of this Code of Conduct may result in disciplinary action, up to and including termination of employment or volunteer status, in accordance with Twinkle's policies and procedures.

I confirm that I have read and understood the Code of Conduct, which I will adhere to.

I understand if I breach the Code of Conduct, this will be addressed in accordance with the Organisation’s Disciplinary Policy.